For your Workout Location you may select: your own location for the Workout (“Self-Selected Workout Location”), or a gym that partners with Alto and is listed on the Alto map. Additional fees will apply to use a partner gym. You may have to sign additional waivers in order to access a partner gym.
Is Alto safe to use?
All trainers are fully background checked and are fully vetted by Alto. All certifications are verified. We suggest that you meet the trainer in a public location or use one of Alto’s partner gym locations if you are hesitant about having a new trainer come to your home.
Can I use the same trainer twice?
Yes, just press the heart button on your favorite trainer’s profile and you will be able to find them under the “Favorites” tab.
I can’t find an answer on the app. To whom do I email?
Do I need to buy a subscription or membership to use Alto?
No. Alto is free to download. There are no membership fees. When booking a session, you can pay per time or charge your wallet to use over time, deducting cost of sessions as used.
What is your cancellation policy?
Any cancellations made less than 24 hours before the scheduled workout time will be charged 100% of the session value. If the trainer cancels the session, you are entitled to a refund for the session and will be contacted to reschedule the workout.
Can I book an Alto trainer outside of the app?
No. You must book the trainer through the Alto platform. Using the Alto platform creates the convenience of never having to exchange money or to remember your credit card for a workout.
Can I pay my Alto trainer cash or check at the time of service?
No. You must have a package or to have paid by credit card on the app in order to book their service. Payments in person are prohibited.
Can I transfer or sell my workout to someone else?
No. This is strictly prohibited. The trainer is only authorized to train the user that has booked the session.
How do I rate my trainer?
After your lesson has completed, go to the My Bookings and click “Finalized” to find your last lesson. Click the date required and then you will see at the bottom of the details a place to “Rate Your Trainer.”
How can I workout with my friends?
Your friends need to have a profile on the Alto App. Go to Socialize, click the burgundy circle in upper right corner and then search for your friend. Click “Add Friend” and now you will see them listed in your friend list. When booking a lesson, you can add a friend from your friend list.
What if I’m late to my workout?
You should immediately contact the trainer through the app messaging system to let them know you are late. The trainer is not obligated to wait for you more than 10 minutes if you haven’t let them know you are coming. The trainer must end the session at the originally scheduled time. The trainer is not obligated to give the client extra time if they are late.
Can I get a refund?
There are no refunds for services already rendered. All money purchased and placed in your Wallet expire 3 months after purchase. If a trainer cancels last minute, you will be refunded for the session.
Can I continue a lesson request if my friend hasn’t confirmed or denied my workout request?
No. Your friend must confirm if they are joining or not before the lesson request is sent to potential (or your favorite) trainer. If they do not respond, you will need to delete them from the Pending listing (slide their name to left and delete) to continue the lesson request.
Where do I see the price list?
Go to Menu bar and click My Wallet. Tap the icon on the upper right corner to see pricing. Please note Gym generated class listings are not included in this price list. You will see the price within each listing for gyms.
Where do I see my lessons?
Go to the Menu bar and click My Bookings. You can see your pending, active and finalized lessons here.
Where do I see my finalized lessons?
Go to Menu bar and click My Bookings. Press Finalized to see your history.
How do I find group classes offered by local gyms?
Go to Menu bar and click home. You will see the barbell icon at bottom of page. Click and see listings in your area. To change location, click the round circle in upper right to change to Map view and then you can click and drag to change to desired location.