Yes, just press the heart button on your favorite trainer’s profile and you will be able to find them under the “Favorites” tab.
I can’t find an answer on the app. To whom do I email?
Do I need to buy a subscription or membership to use Alto?
No. Alto is free to download. There are no membership fees. When booking a session, you can pay per time or charge your wallet to use over time, deducting cost of sessions as used.
Can I book an Alto trainer outside of the app?
No. You must book the trainer through the Alto platform. Using the Alto platform creates the convenience of never having to exchange money or to remember your credit card for a workout.
Is Alto safe to use?
All trainers are fully background checked and are fully vetted by Alto. All certifications are verified. We suggest that you meet the trainer in a public location or use one of Alto’s partner gym locations if you are hesitant about having a new trainer come to your home. Or try a virtual session or two to make sure you feel comfortable, before meeting in person.
What is your cancellation policy?
Any cancellations made less than 24 hours before the scheduled workout time will be charged 100% of the session value. If the trainer cancels the session, you are entitled to a refund for the session and will be contacted to reschedule the workout.
Can I pay my Alto trainer cash or check at the time of service?
No. You must have a package or to have paid by credit card on the app in order to book their service. Payments in person are prohibited.
What if I’m late to my workout?
You should immediately contact the trainer through the app messaging system to let them know you are late. The trainer is not obligated to wait for you more than 10 minutes if you haven’t let them know you are coming. The trainer must end the session at the originally scheduled time. The trainer is not obligated to give the client extra time if they are late.
Can I get a refund?
There are no refunds for services already rendered. All money purchased and placed in your Wallet expire 3 months after purchase. If a trainer cancels last minute, you will be refunded for the session.
Where can I workout?
For your Workout Location you may select: your own location for the Workout (“Self-Selected Workout Location”), or a gym that partners with Alto and is listed on the Alto map. Additional fees will apply to use a partner gym. You may have to sign additional waivers in order to access a partner gym.
Virtual Training- Leave the address blank to choose virtual fitness.
Once you book a session, you will receive a Zoom invite 12 hours before class start time or immediately if enrolling less than 12 hours before class.
Do you offer live virtual training?
Yes we do! Choose Live Stream when choosing either Personal Training or Classes.
How do I rate my trainer?
After your lesson has completed, go to the "Bookings" and click “Finished” to find your last lesson. Click the date required and then you will see at the bottom of the details a place to “Rate Experience.” There you can choose stars 1-5.
Where do I see my finalized lessons?
Click "Bookings" at the bottom of the screen. Press "Finished" to see your history. You can also see past payments in "Wallet" history.
Where do I see my lessons?
Click "Bookings" at bottom of screen. You can see your pending, upcoming and finished lessons here.
Where do I see the price list?
For Private Lessons and duets/trios/small groups requested by User, go to Wallet. Tap the icon on the upper right corner to see pricing. For group classes (both Face to Face or Live Stream), the prices are listed in Class Detail.
I haven't gotten my Zoom code for the class. How do I contact you?
Send an email to email@example.com and someone will contact you asap with the code.
Can I transfer or sell my workout to someone else?
No. This is strictly prohibited. The trainer is only authorized to train the user that has booked the session. If you are booking a group class (virtual or live), each participant must have an Alto profile account and be registered for the class.
How can I workout with my friends?
Yes, you can add your friends to a Lesson Request. But first, your friends need to have a profile on the Alto App. Go to "Account", click "Friends" and then "+ Invite Friends" and then search for your friend. Click their name and confirm. You will now see them listed in your friend list.
When booking a lesson, you can add a friend from your friend list once you've submitted the request. Go to "Training" then choose Personal Trainer and either Face-to-Face or Live Stream. Then choose the fitness modality you'd like to search for trainers. At the top of the screen, you can select date and time and duration of lesson. You have the choice to send to all trainers or choose a specific one. Click the purple box and then you will see the Booking Details (if sent to all trainers) or Trainer Details (if sent to only one). In Booking Details, you can choose to add Friends. **Please note that you are responsible for paying for all participants and it is up to you to get reimbursed by your friends outside of the app. The lesson will proceed once confirmed by the trainer no matter how many participants show up for the lesson less than 24 hours before class start time.
Can I sign up for a group class last minute?
You can sign up for a class up to 10 minutes before the class start time. Any signups after that deadline are not guaranteed to get the Zoom code in time for the class.
How do I get my Zoom code for virtual sessions?
You will receive the Zoom meeting invite via email 12 hours before class start time. If you sign up less than 12 hours before class start time, you will receive the code via email immediately.
How do I find group classes?
Go to Menu bar at bottom of screen and click "Training". Choose Classes and then either Face to Face or Lives Stream depending on where you want to work out, then choose your fitness modality to see class listings.
Can I have the user/client pay me directly outside of the app?
No. There is an internal messaging system built into the app that allows user and trainer to communicate. Any questions or logistics can be discussed in this messaging system.
Do I get paid if the user/client cancels?
If the user/client cancels within the minimum cancellation time, you will not get paid. If the user/client cancels late (less than 24 hours before the appointment) then you will get paid.
How do I communicate with the user/client?
All communication with clients is via the app messaging system.
Is it secure to train someone in their residence?
Alto safeguards the trainers and users who choose to use the platform. Users are required to give a valid home address and other personal details to ensure identity. Alto also offers partner gyms where trainers can offer sessions if they do not feel comfortable going to a private residence. You are never obligated to accept a request from a user. You are free to choose as needed the clientele you would like to work with.
How am I reviewed?
Trainer will be placed in an initial tier based on years of experience, certifications, level of education. Once accepted as a trainer, you will have the opportunity to rise (or drop) to another tier based on customer reviews. For every 100 5 star reviews, you will move up one tier. For every 10 0-star reviews, you will drop a tier. Alto Fitness reserves the right to review at any time a trainer and their teaching techniques/professionalism based on negative customer reviews. Trainer has the right to a rebuttal for any negative customer review.
Can I tactilely cue the user/client?
Alto expects all trainers to act professionally at all times. No indecent, inappropriate sexual, aggressive, or demeaning behavior towards the user is tolerated. You agree to employ proper tactile cueing technique which includes avoiding touching around groin/glute or chest area and using only palm/back of hand or forearms for correcting the client.
Is there a fee to have access to the app?
There is no fee to join the app. The app takes a 20% platform fee from each client transaction to cover costs. Trainers receive 80% of retail rate.
How long is the application process?
The time will vary based on demand and internal factors, but we aim to complete the process no more than 30 days after application but many process within 48 hours.
Can I schedule a workout outside the app with an Alto user/client?
No. As part of you agreeing to Alto terms and conditions, you are not free to solicit clients you have found through Alto to become personal clients beyond the platform. However, any current clients are welcome to use the app and are yours to keep as your own as you wish.
What certifications do I need to have?
Any valid Personal Training certification from a nationally recognized program including ACSM, ACE, ISSA, NASM, NSCA, AAPTE; group fitness certification from AFAA/ACE/ACSM; yoga RYT/CYT/ERYT certification or 500/200 certification or Pilates PMA certification or other valid Pilates comprehensive certification. Additional specialty certifications (such as Zumba, barre, Pilates mat) will only be accepted in addition to a primary certification.
How do I sign on as a trainer?
Go to www.altoapp.us, click “Join Us” and follow the prompts to sign up as a trainer. If you are outside of the United States, please email us at firstname.lastname@example.org for more details on how to join the app.
How do I get paid?
Once you are an approved Alto trainer and have entered bank account details in the Wallet section of the app, the payments will be automatically transferred to your account after finishing the service with your client. At the most, it would be a maximum of every 2 weeks through the Stripe platform. International trainers will be paid via PayPal and must have a PayPal account in order to teach on the app.
What amount of liability insurance do I need?
It varies by state. But a minimum of $1 million is required in NY State.
What if a user/client doesn’t show up for their workout?
If you have had no communication, you must wait at least 10 minutes before canceling the workout. If the user/client communicates that they are on their way, you are obligated to wait for the user/client but must end the session at the time originally planned. You are not obligated to give the user/client extra time if they are late.
Can I accidentally double book myself?
There is no safeguard within the app to prevent this. You must be cognizant of your schedule and make sure to never commit to two appointments at the same time.
What information do I need to upload?
Once submitting your application and passing the background check, you will receive an email requesting you to upload a copy of your primary certification, any additional certifications, valid CPR certification and proof of liability insurance.
Is there a face to face interview?
After the initial online application process, you may be required to complete a Zoom audition/interview. But in most cases, with proper credentials and clear background check, you are ready to teach once we receive all required information.
Can I list my own group classes on the app?
Yes! You have the ability to schedule a group class through the Alto app. Just go to “Offer a Group Class” and fill out the necessary information. Please note pricing is fixed to: $10 pp for 20 minutes, $15 pp for 40 minutes, and $20 pp for 60 minutes no matter the tier of the trainer. So, set your minimum participants to fit your budget. You must have authorization (and or permits) needed to run the class in the location you’ve chosen. Please note many parks require a permit if you teach over a certain amount of participants. Check with their local office. Any virtual or live classes using music must have proper licensing or use license free music for the classes.
Do I need to confirm the group class when people sign up? Do I pay for my friends?
No. Once the trainer accepts the lesson, the lesson is confirmed. Go to "Bookings", then you will see "Pending" and "Upcoming" (confirmed) Lessons. You will need to make sure that you have confirmed your friends for the lesson BEFORE you send the request on Alto Fitness App. Any reimbursement of them to you also takes place outside the app. You, as initiator of the lesson, is paying for all participants involved.
How do I rate the user?
You will have an opportunity to rate the user after your session with them. Your rating will not be shared with the user but is there to help the next trainer's workout with the user. You will address client strength, flexibility and attitude. Go to "Bookings” and click “Finished” to find the lesson you want. Click customer photo and then rate the client.
What do the Silver, Gold and Platinum tiers mean for trainers?
Based on your years of experience, certifications and kind of degree, you will be placed into one of the three achievement tiers. This placement is not fixed and can go up or down based on user/client ratings and frequency of using the App.