Use ALTO to easily connect with a large network of clients.
Add extra income, increase market visibility AND maintain flexibility!
Alto helps you achieve your career goals:
- Competitive compensation
- Easy Scheduling
- Choose How Often You Work
- Gain a Wider Client Base
- No Dealing with Client Payments
- Supplement Your Income
- Build Your Reputation
Complete following information to become a member of our team.
Click here for Trainer FAQ.
FAQ
- What is your cancellation policy?
- Any cancellations made less than 24 hours before the scheduled workout time will be charged 100% of the session value. If the trainer cancels the session, you are entitled to a refund for the session and will be contacted to reschedule the workout.
- Can I pay my Alto trainer cash or check at the time of service?
- No. You must have a package or to have paid by credit card on the app in order to book their service. Payments in person are prohibited.
- Is Alto safe to use?
- All trainers are fully background checked and are fully vetted by Alto. All certifications are verified. We suggest that you meet the trainer in a public location or use one of Alto’s partner gym locations if you are hesitant about having a new trainer come to your home. Or try a virtual session or two to make sure you feel comfortable, before meeting in person.
- Do I need to buy a subscription or membership to use Alto?
- No. Alto is free to download. There are no membership fees. When booking a session, you can pay per time or charge your wallet to use over time, deducting cost of sessions as used.
- I can’t find an answer on the app. To whom do I email?
- info@altoapp.us
- Can I book an Alto trainer outside of the app?
- No. You must book the trainer through the Alto platform. Using the Alto platform creates the convenience of never having to exchange money or to remember your credit card for a workout.
- Can I use the same trainer twice?
- Yes, just press the heart button on your favorite trainer’s profile and you will be able to find them under the “Favorites” tab.
- Where do I see my lessons?
- Click "Bookings" at bottom of screen. You can see your pending, upcoming and finished lessons here.
- I haven't gotten my Zoom code for the class. How do I contact you?
- Send an email to info@altoapp.us and someone will contact you asap with the code.
- Where can I workout?
- For your Workout Location you may select: your own location for the Workout (“Self-Selected Workout Location”), or a gym that partners with Alto and is listed on the Alto map. Additional fees will apply to use a partner gym. You may have to sign additional waivers in order to access a partner gym. Virtual Training- Leave the address blank to choose virtual fitness. Once you book a session, you will receive a Zoom invite 12 hours before class start time or immediately if enrolling less than 12 hours before class.
- Where do I see the price list?
- Prices for group classes are listed in class description. Prices for trainers are displayed once you choose the date, time and duration of the lesson you would like.
- Do you offer live virtual training?
- Yes we do offer live stream one to one lessons. At this time, we do not offer live stream group virtual classes. Choose Live Stream and Personal Training to find available trainers.
- Can I transfer or sell my workout to someone else?
- No. This is strictly prohibited. The trainer is only authorized to train the user that has booked the session. If you are booking a group class (virtual or live), each participant must have an Alto profile account and be registered for the class.
- Where do I see my finalized lessons?
- Click "Bookings" at the bottom of the screen. Press "Finished" to see your history. You can also see past payments in "Wallet" history.
- Do I need to confirm the group class when people sign up? Do I pay for my friends?
- No. Once the trainer accepts the lesson, the lesson is confirmed. Go to "Bookings", then you will see "Pending" and "Upcoming" (confirmed) Lessons. You will need to make sure that you have confirmed your friends for the lesson BEFORE you send the request on Alto Fitness App. Any reimbursement of them to you also takes place outside the app. You, as initiator of the lesson, is paying for all participants involved.
- Can I get a refund?
- There are no refunds for services already rendered. All money purchased and placed in your Wallet expire 3 months after purchase. If a trainer cancels last minute, you will be refunded for the session.
- What if I’m late to my workout?
- You should immediately contact the trainer through the app messaging system to let them know you are late. The trainer is not obligated to wait for you more than 10 minutes if you haven’t let them know you are coming. The trainer must end the session at the originally scheduled time. The trainer is not obligated to give the client extra time if they are late.
- How do I rate my trainer?
- After your lesson has completed, go to the "Bookings" and click “Finished” to find your last lesson. Click the date required and then you will see at the bottom of the details a place to “Rate Experience.” There you can choose stars 1-5.
- How do I find group classes?
- Go to Menu bar at bottom of screen and click "Training". Choose Classes and then either Face to Face or Live Stream depending on how you want to work out, then choose your fitness modality to see class listings. Group Virtual Classes are only available and visible to employees of our corporate partners.
- How can I workout with my friends?
- Yes, you can add your friends to a Lesson Request. But first, your friends need to have a profile on the Alto App. Go to "Account", click "Friends" and then "+ Invite Friends" and then search for your friend. Click their name and confirm. You will now see them listed in your friend list. When booking a lesson, you can add a friend from your friend list once you've submitted the request. Go to "Training" then choose Personal Trainer and either Face-to-Face. ( we do not have live stream group classes at this time). Then choose the fitness modality you'd like to search for trainers. At the top of the screen, you can select date and time and duration of lesson. You have the choice to send to all trainers or choose a specific one. Click the purple box and then you will see the Booking Details (if sent to all trainers) or Trainer Details (if sent to only one). In Booking Details, you can choose to add Friends. **Please note that you are responsible for paying for all participants and it is up to you to get reimbursed by your friends outside of the app. The lesson will proceed once confirmed by the trainer no matter how many participants show up for the lesson less than 24 hours before class start time.
- Can I sign up for a group class last minute?
- You can sign up for a class up to 10 minutes before the class start time. Any signups after that deadline are not guaranteed to get the Zoom code in time for the class.
- How do I get my Zoom code for virtual sessions?
- You will receive the Zoom meeting invite via email 12 hours before class start time. If you sign up less than 12 hours before class start time, you will receive the code via email immediately.
FAQ
- Do I get paid if the user/client cancels?
- If the user/client cancels within the minimum cancellation time, you will not get paid. If the user/client cancels late (less than 24 hours before the appointment) then you will get paid.
- Is there a fee to join Alto?
- There is no fee to list your services on the app. The app only takes a 20% platform fee from each client transaction when your services are rendered. Trainers receive 80% of retail rate.
- What certifications do I need to have?
- Any valid Personal Training certification from a nationally recognized program including ACSM, ACE, ISSA, NASM, NSCA, AAPTE; group fitness certification from AFAA/ACE/ACSM; yoga RYT/CYT/ERYT certification or 500/200 certification or Pilates PMA certification or other valid Pilates comprehensive certification. Additional specialty certifications (such as Zumba, barre, Pilates mat) will only be accepted in addition to a primary certification.
- How do I sign on as a trainer?
- Go to www.altoapp.us, click "Become an Alto Trainer” and follow the prompts to sign up as a trainer. If you are outside of the United States, please email us at info@altoapp.us for more details on how to join the app.
- What amount of liability insurance do I need?
- It varies by state. But a minimum of $1 million is required in NY State.
- How long is the application process?
- The time will vary based on demand and internal factors, but we aim to complete the process no more than 30 days after application but many process within 48 hours.
- How do I get paid?
- Once you are an approved Alto trainer and have entered bank account details in the Wallet section of the app, the payments will be automatically transferred to your account after finishing the service with your client. At the most, it would be a maximum of every 2 weeks through the Stripe platform. International trainers will be paid via PayPal and must have a PayPal account in order to teach on the app.
- Can I schedule a workout outside the app with an Alto user/client?
- No. As part of you agreeing to Alto terms and conditions, you are not free to solicit clients you have found through Alto to become personal clients beyond the platform. However, any current clients are welcome to use the app and are yours to keep as your own as you wish.
- How do I communicate with the user/client?
- All communication with clients is via the app messaging system. You can send a message to your client by clicking their name in Upcoming in your Bookings tab.
- What if a user/client doesn’t show up for their workout?
- If you have had no communication, you must wait at least 10 minutes before canceling the workout. If the user/client communicates that they are on their way, you are obligated to wait for the user/client but must end the session at the time originally planned. You are not obligated to give the user/client extra time if they are late.
- Can I have the user/client pay me directly outside of the app?
- No. There is an internal messaging system built into the app that allows user and trainer to communicate. Any questions or logistics can be discussed in this messaging system.
- Can I tactilely cue the user/client?
- Alto expects all trainers to act professionally at all times. No indecent, inappropriate sexual, aggressive, or demeaning behavior towards the user is tolerated. You agree to employ proper tactile cueing technique which includes avoiding touching around groin/glute or chest area and using only palm/back of hand or forearms for correcting the client.
- How am I reviewed?
- Trainer will be placed in an initial tier based on years of experience, certifications, level of education. Once accepted as a trainer, you will have the opportunity to rise (or drop) to another tier based on customer reviews. For every 100 5 star reviews, you will move up one tier. For every 10 0-star reviews, you will drop a tier. Alto Fitness reserves the right to review at any time a trainer and their teaching techniques/professionalism based on negative customer reviews. Trainer has the right to a rebuttal for any negative customer review.
- Is there a face to face interview?
- After the initial online application process, you may be required to complete a Zoom audition/interview. But in most cases, with proper credentials and clear background check, you are ready to teach once we receive all required information.
- What information do I need to upload?
- Once submitting your application, you will receive an email requesting you to upload a copy of your primary certification, any additional certifications, valid CPR certification and proof of liability insurance. If your credentials are not valid and up to date, you will not be able to move on to the background check and final onboarding.
- Can I accidentally double book myself?
- There is no safeguard within the app to prevent this. You must be cognizant of your schedule and make sure to never commit to two appointments at the same time.
- How do I rate the user?
- You will have an opportunity to rate the user after your session with them. Your rating will not be shared with the user but is there to help the next trainer's workout with the user. You will address client strength, flexibility and attitude. Go to "Bookings” and click “Finished” to find the lesson you want. Click customer photo and then rate the client.
- Where do I list my prices?
- You can go to Account, then Pricing to enter your prices. Keep in mind the algorithm automatically calculates your 20 and 40 minutes rates based on the 60 minute rate you enter.
- Do I need to teach a minimum amount on Alto?
- No. You are free to teach as little or as much as you like.
- Am I an employee of Alto?
- No. You are an independent contractor offering your services to users of our app. You are free to choose how often, when and with whom you work. You decide what type of format, exercises etc are appropriate for the user based on your experience and expertise. You are responsible for filing your own tax return for any services you provide through Alto. You are free to work anywhere else as you like.
- What do the Silver, Gold and Platinum tiers mean for trainers?
- Based on your years of experience, certifications and kind of degree, you will be placed into one of the three achievement tiers. This placement is not fixed and can go up or down based on user/client ratings and frequency of using the App.
- Can I choose my own pricing?
- Yes! In the account tab, you can enter the prices you'd like for both virtual and in person training. Keep in mind, the algorithm automatically calculates the pro rated amount for 40 and 20 minutes when you enter your 60 minute rate. You can change your rates at any time. However, any lessons that are already confirmed will retain the price that was active when the lesson moves to Upcoming in your Bookings tab.
- What are the requirements for my profile picture?
- Please use an appropriate head shot on a white background. Head and shoulders only. Please no full body or workout photos.
- How do I sync the app to my phone calendar?
- Go to Account and click preferences. Toggle the Calendar Sync button. Now any lesson that you add to your Upcoming section of the Bookings tab will appear in your phone calendar.
- How do I connect my Zoom account to the app?
- Go to your Account tab and click Preferences. Choose to Connect Zoom. You will then be redirected to Zoom to complete the process. By connecting Zoom, the app will automatically create a Zoom link that is shared with the user and appears in your Upcoming Meetings section of Zoom.
- How do I list a live group class in the app?
- Go to the Bookings tab and click the blue circle on bottom right of screen. Enter all relevant information and submit. You can generate your own group classes (for live training only) You can choose the location and then find clients. You can also choose the minimum and maximum no. of clients. Minimum = 1 client Great for those who have existing classes running and want to add a few people!
- How do I see my client's injuries and conditions before their workout?
- Go to your Bookings tab and click Upcoming to see the lesson. Click client's name to view their injuries and conditions.
- Is it secure to train someone in their residence?
- Alto safeguards the trainers and users who choose to use the platform. Users are required to give a valid home address and other personal details to ensure identity. Alto also offers partner gyms where trainers can offer sessions if they do not feel comfortable going to a private residence. You are never obligated to accept a request from a user. You are free to choose as needed the clientele you would like to work with.
- Can I use music in a class/lesson?
- Yes, but please make sure that it is license free or that you have obtained the necessary license to use the music. This is especially important for any virtual classes/lessons you may be teaching.